My Apology Letter: Lord & Taylor

I had a very distasteful experience at Lord & Taylor Department Store in NYC a few months ago.  I wrote a letter to the store’s CEO  about my treatment by a Sales Associate (Letter was posted on blog March 14, 2012). Below is an apology finally from the store acknowledging my treatment.

Thank you Lord &Taylor for your response.  Please click on link to view.

Lord & Taylor Apology Letter